Hotel housekeeper

As a hotel housekeeper, you would:

• clean guests' rooms, make beds and replace linen and towels
•  restock food and drink items, and bathroom supplies
•  take laundry away for cleaning
•  deal with general customer requests or pass on messages to your supervisor
•  clean corridors and communal areas
•  report damage or maintenance issues

If you work as a supervisor or manager, you could:

• prepare shift rotas and allocate daily cleaning duties to staff
•  inspect rooms to make sure that standards have been met
•  recruit and train staff
•  work closely with other department heads and the hotel general manager

• customer service skills
• to be thorough and pay attention to detail
• to be flexible and open to change
• the ability to use your initiative
• persistence and determination
• excellent verbal communication skills
• administration skills
• the ability to motivate and manage staff
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

With experience and training, you could progress to roles like head housekeeper or accommodation services manager.

You could also move into other areas of hotel work, such as front-of-house management, staff training, or events and operations management.