Train station worker

As a train station worker, your exact duties will depend on your role, for example, you could:

• give information on services, routes, train times and delays
• sell and inspect tickets
• help passengers get on and off trains safely
• deal with lost property
• signal the guard or driver to depart
• update message displays showing passenger information
• make passenger announcements on a public address system
• operate CCTV cameras
• carry out regular safety and security checks

• customer service skills
• the ability to work well with others
• the ability to accept criticism and work well under pressure
• excellent verbal communication skills
• sensitivity and understanding
• to be thorough and pay attention to detail
• patience and the ability to remain calm in stressful situations
• knowledge of public safety and security
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

With experience, you could be promoted to customer service or station team supervisor, assistant station manager and eventually station manager.

You could also become a ticket inspector and progress to revenue protection officer.