Airport information assistant

On a typical day you may:

• give out flight information
•  direct passengers around the airport
•  answer telephone and online enquiries
•  make announcements on the public address system
•  handle complaints
•  update and monitor flight information systems

In smaller airports you could also:

• exchange currency
•  book hotels and car hire
•  deal with lost property

• customer service skills
• patience and the ability to remain calm in stressful situations
• the ability to work well with others
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• sensitivity and understanding
• excellent verbal communication skills
• knowledge of English language
• to be able to use a computer and the main software packages competently

You'll usually need to be over 18 to meet shiftwork regulations.

You'll normally need your own transport to get to and from the airport, as public transport may not cover all of your shift times.

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.