Customer service assistant

In this role you could:

• answer customer questions by phone, email, webchat, social media or in person
•  give quotations and check product availability
•  sell products or services and take payments
•  handle complaints or pass them to a supervisor
•  add customer information onto a computer
•  track orders and arrange deliveries

• customer service skills
• to be thorough and pay attention to detail
• the ability to work well with others
• sensitivity and understanding
• patience and the ability to remain calm in stressful situations
• the ability to accept criticism and work well under pressure
• excellent verbal communication skills
• active listening skills
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

Customer service skills transfer across lots of different jobs and industries.

With experience you could:

• work in other industries like transport, delivery and storage or digital
•  become a team leader, training officer or customer services manager
•  move into areas of a business like sales or account handling