Patient transport service controller
Patient transport service controllers arrange transport to take frail or vulnerable people to and from medical appointments.
Typical Salary
£24,000 – £26,000
per year
Working Hours
40–42
hours per week
Day-to-day tasks
As part of your day-to-day duties, you could:
- make and receive calls for transport from patients, families and healthcare professionals
- take patient details and record them accurately on computer
- make decisions on the best use of vehicles and drivers
- book transport slots
- give information, advice and signpost to other services when needed
- update manual and computerised, confidential record systems
Skills needed
- customer service skills
- excellent verbal communication skills
- leadership skills
- knowledge of transport methods, costs and benefits
- the ability to accept criticism and work well under pressure
- administration skills
- the ability to work well with others
- to be thorough and pay attention to detail
- to be able to use a computer and the main software packages competently
How to get into this role
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
Career progression
With experience, you could progress to emergency medical dispatcher or become a control room supervisor, leading a team of controllers or running a fleet of vehicles.
You could also move into training.