Shopkeeper
Shopkeepers manage their own independent stores or run shops that are part of a retail chain.
Working Hours
42–48
hours per week
Day-to-day tasks
As a shopkeeper, you'll:
- keep shop displays and pricing up to date
- take card and cash payments, and deal with returns
- answer customer questions and give advice about products
- manage stock control and place orders with wholesalers
- process online sales and market your products
- recruit, train and supervise shop assistants
- calculate takings, process wages and manage accounts
Skills needed
- customer service skills
- the ability to sell products and services
- leadership skills
- to enjoy working with other people
- maths knowledge
- the ability to accept criticism and work well under pressure
- excellent verbal communication skills
- business management skills
- to be able to use a computer and the main software packages competently
How to get into this role
You can get into this job through:
- a college course
- an apprenticeship
- setting up your own business
Career progression
With experience, you may be able to run your own shop, take on a franchise or manage a store for a retail chain.