Post Office customer service assistant
Post Office customer service assistants help customers in post offices and at counters in shops.
Typical Salary
£15,500 – £24,000
per year
Working Hours
32–40
hours per week
Day-to-day tasks
In this role you could:
- meet and greet customers and give a good impression of the Post Office
- sell financial and retail products and services to meet targets
- sell stamps and deal with letters and parcels
- pay out pensions and benefits
- accept bill payments
- deal with vehicle registrations and car tax
- check passport and driving licence applications
- sell travel insurance and foreign currency
- complete admin tasks and follow security rules
Skills needed
- customer service skills
- excellent verbal communication skills
- the ability to work well with others
- persuading and negotiating skills
- to be thorough and pay attention to detail
- the ability to sell products and services
- maths knowledge
- active listening skills
- to be able to use a computer and the main software packages competently
How to get into this role
You can get into this job through:
- a college course
- an apprenticeship
- applying directly
Career progression
With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.
You could open up your own Post Office franchise.