Post Office customer service assistant

Post Office customer service assistants help customers in post offices and at counters in shops.


Typical Salary

£15,500 – £24,000

per year

Working Hours

32–40

hours per week

Career Area

Sales and retail assistants

View related courses

Day-to-day tasks

In this role you could:

  • meet and greet customers and give a good impression of the Post Office
  •  sell financial and retail products and services to meet targets
  •  sell stamps and deal with letters and parcels
  •  pay out pensions and benefits
  •  accept bill payments
  •  deal with vehicle registrations and car tax
  •  check passport and driving licence applications
  •  sell travel insurance and foreign currency
  •  complete admin tasks and follow security rules

Skills needed

  • customer service skills
  • excellent verbal communication skills
  • the ability to work well with others
  • persuading and negotiating skills 
  • to be thorough and pay attention to detail
  • the ability to sell products and services
  • maths knowledge
  • active listening skills
  • to be able to use a computer and the main software packages competently

How to get into this role

You can get into this job through:

  • a college course
  • an apprenticeship
  • applying directly

Career progression

With experience you could progress to a position in a larger branch, or become an assistant branch manager or branch manager.

You could open up your own Post Office franchise.