Customer services manager

In this job, you'll:

• develop customer service policies
•  lead a team of customer service staff
•  handle complex questions and complaints
•  manage budgets
•  make sure staff follow rules on customer data
•  develop quality control procedures
•  help to recruit, train and assess new staff
•  keep up to date with customer service developments

• customer service skills
• administration skills
• patience and the ability to remain calm in stressful situations
• the ability to accept criticism and work well under pressure
• business management skills 
• to be thorough and pay attention to detail
• the ability to work well with others
• the ability to use your initiative
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a university course
• a college course
• an apprenticeship
• working towards this role
• training with a professional body

You could:

• move into a more senior position
•  take on responsibility for customer service across a region
•  become a customer service director for a whole organisation
•  work in business development, business finance or compliance