Civil Service administrative officer

As an administrative officer, your day-to-day duties will depend on the department you work for.

You could:

• handle enquiries in person, by telephone or online
• research information
• schedule meetings and arrange travel
• deal with complaints
• update records
• file documents, order stationery and do other administrative tasks
• refer complex queries or cases to an executive officer

• administration skills
• to be thorough and pay attention to detail
• the ability to work well with others
• the ability to work on your own
• sensitivity and understanding
• to be flexible and open to change
• excellent verbal communication skills
• customer service skills
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

With experience, you'll deal with more complex enquiries, or take on more specialist work related to your department.

With further training, you could apply to become a Civil Service executive officer.