Insurance loss adjuster

In your day-to-day duties you could:

• visit sites to survey damage
•  interview customers
•  gather evidence, like security camera footage or police reports
•  request reports from specialists, like building surveyors
•  check that claims against policies are reasonable
•  organise clean-up operations or building repairs
•  make further investigations if you suspect fraud
•  give evidence in court
•  present reports and recommendations to insurers

• customer service skills
• to be thorough and pay attention to detail
• negotiation skills 
• patience and the ability to remain calm in stressful situations
• the ability to work well with others
• the ability to use your initiative
• maths skills
• excellent verbal communication skills
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a university course
• an apprenticeship
• working towards this role
• a graduate training scheme

With experience, you could specialise in a particular type of claim, like property, business interruption or subsidence. You can find out more about specialist loss adjustment roles from the Chartered Institute of Loss Adjusters.

You could move into management, or work overseas for a global business.

You could become self-employed and work freelance. If you become a chartered loss adjuster, you could set up your own practice and run your own company.