IT support technician

You could:

• take details from customers about their IT problems
•  find and fix faults
•  track work in progress and record issues and solutions
•  update online databases
•  regularly check equipment like printers, projectors and IT networks
•  set up new equipment and upgrade existing systems
•  teach people how to use new software, face-to-face and online

• the ability to work well with others
• knowledge of computer operating systems, hardware and software
• analytical thinking skills
• knowledge of engineering science and technology
• to be thorough and pay attention to detail
• customer service skills
• excellent verbal communication skills
• to be flexible and open to change
• to be able to use a computer and the main software packages confidently

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role

With experience, you could become a manager or senior IT support technician. You could teach in further education or move into technical sales.

With training, you could move to a similar job, such as:

• network engineer
• database administrator
• business analyst
• systems analyst
• IT security co-ordinator
• IT project management