Counter service assistant

As a counter service assistant, you'll:

• welcome customers and take their food and drink orders
•  handle raw and cooked food, following food hygiene rules
•  set up and keep all eating and serving areas clean and tidy
•  bring food and drink to the table or take-away point
•  give advice about food content and menu choices and make sure customers have everything they need
•  use a till and vending machines
•  handle customer enquiries and complaints

• patience and the ability to remain calm in stressful situations
• customer service skills
• the ability to work well with others
• to be thorough and pay attention to detail
• the ability to accept criticism and work well under pressure
• to be flexible and open to change
• knowledge of food production methods
• knowledge of public safety and security 
• to be able to carry out basic tasks on a computer or hand-held device

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

With experience, you could become a supervisor or manager.