Hotel porter

On a typical day you could:

• welcome guests to the hotel and carry their luggage
•  answer queries about the hotel and make reservations
•  arrange taxis and book tickets
•  run errands, such as picking up dry cleaning
•  take messages
•  give directions
•  move furniture or equipment to set up rooms for events
•  respond to safety and security issues

• customer service skills
• the ability to work on your own
• the ability to work well with others
• physical fitness and endurance
• excellent verbal communication skills
• active listening skills
• concentration skills
• the ability to accept criticism and work well under pressure
• to be able to carry out basic tasks on a computer or hand-held device

You can get into this job through:

• a college course
• an apprenticeship
• applying directly

With experience, you could progress to head porter or concierge.

With training, you could move into other areas of hotel work like bar work or reception.