Pensions administrator

As a pensions administrator you could:

• answer customer queries by email, phone or letter
• use a computer system to check and update records
• calculate the amount of money people will receive
• process money paid towards a person's pension
• transfer benefits from one pension to another
• arrange the payment of pensions
• keep up to date with pension and tax laws

• customer service skills
• to be thorough and pay attention to detail
• maths knowledge
• administration skills
• excellent verbal communication skills
• the ability to use your initiative
• the ability to sell products and services
• the ability to accept criticism and work well under pressure
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a college course
• an apprenticeship
• working towards this role
• applying directly

You could further your career with a qualification in pensions administration or calculations.

With experience, you could become a:

• team leader,
• supervisor
• pensions manager

With further study, you could qualify as a financial adviser.