Insurance technician

In your day-to-day duties you could:

• process claim details and issue new forms
•  check policies cover claims and that premiums have been paid
•  gather supporting information like receipts, photographs or accident reports
•  check proposal forms from customers or brokers
•  calculate quote premiums
•  advise customers about insurance cover and renewals
•  update customers about the progress of claims
•  arrange for payment on straightforward claims

• customer service skills
• administration skills
• to be thorough and pay attention to detail
• excellent written communication skills
• persistence and determination
• the ability to work well with others
• patience and the ability to remain calm in stressful situations
• the ability to think clearly using logic and reasoning
• to be able to use a computer and the main software packages competently

You can get into this job through:

• a university course
• a college course
• an apprenticeship
• working towards this role
• training with a professional body

You could specialise in a branch of insurance, for instance underwriting, after doing further training like the Level 3 Certificate in Insurance.

You could move into other areas of insurance after getting experience, for example loss adjusting, broking, account management or compliance.