Insurance claims handler
Insurance claims handlers help people who are making claims on their insurance policies.
Typical Salary
£17,000 – £50,000
per year
Working Hours
37–39
hours per week
Day-to-day tasks
In your day-to-day duties you could:
- take details when a customer reports a claim
- issue claim forms
- give advice on the claims process
- check insurance claims
- make sure premiums have been paid and that policies cover the claim
- gather information like receipts, photographs or valuations
- arrange payments on straightforward claims
Skills needed
- to be thorough and pay attention to detail
- customer service skills
- administration skills
- the ability to work well with others
- patience and the ability to remain calm in stressful situations
- sensitivity and understanding
- a desire to help people
- business management skills
- to be able to use a computer and the main software packages competently
How to get into this role
You can get into this job through:
- a university course
- a college course
- an apprenticeship
- working towards this role
- applying directly
- a company's trainee scheme
Career progression
With experience, you could work as a claims negotiator, or be promoted to claims manager.
You could move into other areas of insurance like loss adjusting, broking, account management, or compliance.